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We are confident in our product quality and offer a simple return procedure in accordance with Russian legislation.
to return products of proper quality
money back when conditions are met
if shade or texture doesn't match
Write to us via messenger or email with your order number and reason for return. We will respond within 24 hours.
We will verify the return eligibility and send you instructions for shipping the product back.
Pack the product in its original packaging and ship to the specified address. Return shipping is paid by the buyer, except in cases of defects.
After receiving and inspecting the product, we will refund your money within 10 business days using the same payment method.
If the hair doesn't match in shade or texture, we will exchange it for a suitable option free of charge. Just contact us within 7 days.
If you discovered a defect or non-compliance with the description:
Important: We thoroughly inspect every order before shipping. If a problem still arises — we will definitely resolve it!
Returns and exchanges are carried out in accordance with the Russian Consumer Protection Law No. 2300-1 dated 07.02.1992
Full terms of service →