Effective date: December 1, 2025
1. General Provisions
This personal data processing policy (hereinafter referred to as "Policy") has been developed in accordance with Federal Law No. 152-FZ dated July 27, 2006 "On Personal Data" and defines the procedure for processing personal data of users of the Trunov Hair online store (hereinafter referred to as "Operator", "we").
The Policy applies to all personal data that the Operator may receive from users of the trunovhair.ru website (hereinafter referred to as "Website").
2. Data We Collect
We may collect the following categories of personal data:
- Contact data: name, surname, email address, phone number
- Delivery data: delivery address, postal code, city
- Account data: login, password (encrypted)
- Order data: purchase history, selected products, payment method
- Technical data: IP address, browser type, device information
- Usage data: pages you visit, time on site
3. Purposes of Data Processing
We process your personal data for the following purposes:
- Processing and fulfilling orders
- Delivering products to the specified address
- Contacting you regarding your order
- Creating and managing your account
- Sending order status notifications
- Improving service quality and website operation
- Sending marketing messages (only with your consent)
- Fraud prevention and security
4. Legal Basis for Processing
We process your data on the following legal grounds:
- Contract performance: for processing orders and delivering products
- Consent: for marketing communications and cookies
- Legitimate interests: for service improvement and fraud prevention
- Legal obligations: for compliance with legislation requirements
5. Data Storage
In accordance with Federal Law No. 152-FZ, personal data of citizens of the Russian Federation is stored on servers located in the territory of the Russian Federation.
We store your personal data only for the period necessary to achieve the processing purposes, or for the period established by the legislation of the Russian Federation.
- Account data: until account deletion upon your request
- Order data: 5 years (in accordance with accounting requirements)
- Marketing consents: until consent is withdrawn
6. Data Transfer to Third Parties
We may transfer your data to the following categories of recipients:
- Delivery services: CDEK, Russian Post for order delivery
- Payment systems: for payment processing (Stripe, SberPay)
- Analytics services: for website usage analysis
- Government authorities: when there is a legal requirement
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7. Your Rights
In accordance with the legislation of the Russian Federation, you have the right to:
- Obtain information about the processing of your personal data
- Access your personal data
- Request correction, blocking, or destruction of data
- Withdraw consent to data processing
- Appeal the operator's actions to Roskomnadzor
To exercise your rights, contact us at: privacy@trunov-hair.ru
8. Cookies
We use cookies and similar technologies to improve the Website's operation. For detailed information, see our Cookie Policy.
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- Essential: for cart operation and authorization
- Analytics: for understanding site usage
- Marketing: for advertising personalization (only with consent)
9. Data Security
We take the necessary organizational and technical measures to protect your personal data from unauthorized access, modification, disclosure, or destruction:
- Data encryption during transmission (SSL/TLS)
- Restricted employee access to personal data
- Regular security system updates
- Password storage in encrypted form
10. Policy Changes
We may update this Policy. When making significant changes, we will notify you by posting a new text on this page and, if necessary, by email.
11. Contact Information
If you have questions about this Policy or the processing of your data, contact us:
This Privacy Policy takes effect on December 1, 2025 and remains valid until replaced by a new version.